As a Service Delivery Manager at Wingmen, you will play a key role as the dedicated point of contact for our Danish customers. Together with the team, you will have the opportunity to shape the customer experience, ensure seamless service delivery, and create value through strong customer relationships. At the same time, you will enjoy the freedom to take initiative and develop professionally in a dynamic environment.

 

A Workplace Focused on Development and Collboration 

Wingmen is among the industry’s leading specialists in networking, cloud solutions, cybersecurity and Managed Services. We place a strong emphasis on developing our employees and nurturing their talents. You will join an engaged Customer Excellence team where collaboration, knowledge sharing and professional sparring are central to the culture.
With offices in Søborg and Lystrup, we offer flexible working conditions, including the possibility of working from home, social activities and a competitive compensation package.

Your Responsibilities and Key Tasks

As a Service Delivery Manager, you will have overall responsibility for the contractual delivery to customers and the account team. You will ensure that the delivery team meets customer expectations regarding quality, response times, and cost efficiency, including SLA compliance and high customer satisfaction. In addition, you will identify development opportunities and upselling potential, while driving initiatives that strengthen customer relationships.

Your varied day-to-day responsibilities will include:

  • Ensuring efficient customer onboarding, offboarding, and service delivery processes
  • Managing and resolving escalations with a strong focus on customer needs
  • Building and maintaining strong, long-term customer relationships
  • Translating customer needs into concrete improvement initiatives while ensuring compliance with contracts and regulatory requirements
  • Identifying and discussing commercial opportunities in a continuously evolving market
  • Collaborating closely with Springboard Services, which brings together Managed Services expertise across Wingmen in Denmark and Norway, Avit in the Netherlands and system.de in Germany
About Wingmen 

Wingmen helps organizations create secure, stable, and future-ready IT environments. With strong expertise in networking, cloud solutions, cybersecurity, and managed services, Wingmen is a trusted partner for both private and public sector organizations in Denmark. Wingmen is part of Springboard Services, a European partnership of specialized IT service providers. This collaboration provides access to international expertise, shared capabilities, and a strong professional network across borders. As a Service Delivery Manager, you will be employed by Wingmen and work within the Danish team while collaborating closely with colleagues throughout the Springboard Services organization.

 

Essential Qualifications and Requirements 

We are looking for an experienced and proactive professional who is passionate about delivering world-class service. You have a solid IT background and experience with service delivery. You are a natural relationship builder who communicates effectively at all levels and can translate customer needs into value-driven solutions.

You possess:

  • A bachelor’s degree or equivalent professional experience
  • Solid experience in a similar role with an IT service provider
  • Strong customer relationship and stakeholder management skills
  • Fluency in both Danish and English
  • Experience with ITIL, ServiceNow, or LEAN is an advantage

Interesed?

Jobindex is the recruitment partner for this position. If you have questions about the role or the recruitment process, please contact Senior Recruitment Consultant Jens Wang at +45 72 45 90 74.

As part of the recruitment process, please submit your targeted CV with a short motivational statement at the top via the application link below, no later than 22 October.

Service Delivery Manager – Skab værdi for kunder hos Wingmen | Jobannonce | Jobindex