As a Team Lead Managed Services, you will lead a team of Support and Operations Engineers responsible for managing modern IT environments. You will ensure that daily operations run smoothly, customers receive the quality they expect, and your colleagues continue to grow and develop.

You will be a visible presence within the team, monitoring service delivery performance and effortlessly balancing technical, operational, and people management responsibilities.

Together with your team, you will ensure that incidents, changes, and service requests are handled professionally. During major service disruptions, you will take the lead and work closely with colleagues across multiple disciplines to ensure a swift resolution.

In addition, you will play a key role in the continuous improvement of our services. You will analyze processes, monitor KPIs, identify improvement opportunities, and translate these into actionable initiatives.


Your Responsibilities
  • Lead, coach and develop a team of Support and Operations Engineers
  • Ensure stable and predictable day-to-day operations
  • Coordinate Major Incidents and complex escalations
  • Monitor SLAs, KPIs, and customer satisfaction
  • Collaborate closely with internal teams such as Projects, Security, Sales and Consultancy, as well as our support teams in Manila and Denmark
  • Actively contribute to process improvements within ITIL-based Service Management processes
  • Conduct performance, evaluation and development reviews
  • Oversee team capacity planning and resource allocation
  • Foster knowledge sharing and a culture of continuous improvement

Who Are You?

You are someone who remains calm under pressure and brings stability when situations become challenging. You know how to motivate people, make decisions confidently, and always keep the customer’s interests at the forefront. You combine strong leadership skills with a solid understanding of technology, without needing to be the technical specialist yourself on a daily basis.

In addition, you have:

  • Bachelor’s degree level of thinking and working (HBO level)
  • At least 3 years of experience as a Team Lead, Service Delivery Manager or Senior Engineer with leadership responsibilities
  • Experience within a Managed Service Provider (MSP) environment is highly preferred
  • Knowledge of ITIL processes
  • Experience with Service Management platforms, preferably ServiceNow
  • Strong communication skills in both Dutch and English

Technical Environment

You will work in a modern enterprise environment where networking, security, and cloud technologies come together. Our services are based on a Cisco-first strategy and include, among others:

  • Cisco Meraki
  • Cisco Catalyst
  • Cisco Secure
  • Microsoft 365
  • Microsoft Azure
  • ServiceNow

What Do We Offer?
  • Competitive employment conditions
  • Company car, phone and laptop
  • Weekly fitness sessions with our personal trainer
  • A challenging leadership role within an ambitious MSP
  • Plenty of opportunities to further develop our services and your team
  • A professional organization where quality and collaboration are key
  • Training and certification opportunities
  • An enthusiastic and knowledgeable team with short communication lines
  • Fresh fruit every day and an extensive shared lunch
  • Annual team and company events

 

Interested?

If you are ready to take the next step in your career and would like to become part of a dedicated team, we would like to hear from you.

Please submit your application and CV on LinkedIn: Team Lead Managed Services | Springboard Services | LinkedIn

If you have any questions about the role or about Springboard Services as a organisation, please feel free to contact our HR by email at hr@avitgroup.com.

We look forward to hearing from you.